Special mention goes to the following employees, who went out of their ways to make the entire visit special for us: Bordeaux restaurant waiter Juan Oceana restaurant waiters Miguel and Nicolas Entertainment Team’s Johnny Dreams Annato and Olio Restaurant waiter Armando Our housekeeper Mily Beach waiter Margarito Oceania’s Miguel stands out, even among this stellar group. Everyone we met was welcoming and accommodating. As with all of our visits to Secrets, it was the staff that made the biggest difference to us. This made a huge difference when the restaurants at Secrets were busy at certain times. We recommend paying a bit extra for a ”Preferred“ room so you have access to the restaurants and facilities at the adjacent Sunscape and Dreams resorts. The room was beautiful, comfortable and huge, and the public spaces were comfortable and inviting. The facilities aren’t brand new, but they are very well maintained. at 10 oclock that night we were finally given another room and had to move rooms. Our room was literally raining it was so humid, and mind you at this point we also still had a broken toilet and shower, and the pool was just fixed that day. My husband had to sit in the preferred lounge and tell them he wasnt leaving until they either had our AC fixed or changed our room. We got ready, went to dinner stayed out for awhile and when we finally returned to the room the AC still was not fixed. We had to explain to this person that we booked our friends room under our preferred account and that she is also a designated user on our account. The next day we were in the preferred area on the beach and a person came to confirm that we were preferred members, when we gave our room numbers the person told our friend that we could stay but that she had to go. We identified these issues and were told they wouldnt do anything about it until our last day and then we could move rooms. Our room had a broken toilet and shower, and no hammock for out swim up pool area. When our rooms were finally ready our frinds bags werent brought to her room until after we already left for dinner. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.įrom the moment we checked in we were basically shoved out the door, we were not given a tour or anything, simply told "your room isnt ready but you can go use the facilities". We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Dive into the Caribbean at nearby world-renowned dive sites explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Light up the night with live nightly entertainment and activities. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Grand Sunset Princess All Suites Resort.Barcelo Bavaro Palace All Inclusive Resort.Hotels near Playa Mia Grande Beach Park.Hotels near Carlo's N Charlie's Beach Club.
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